Frequently asked questions

Registration will only be required at the final stage of your order process, as we will need your details to arrange shipping or contact you if necessary. Similarly, the information provided will be used to generate your invoice.

However, you can browse Tienda Solar's full catalogue without registering, as well as add items to your shopping cart and see the final price your order would have.

In principle, all prices shown on Tienda Solar include the applicable VAT depending on the country from which you connect. Thanks to the intra-community VAT feature enabled on our website, you can obtain prices without VAT by entering your registered VIES number if you reside outside Spain.

On the other hand, please note that handling charges or shipping costs for your order will be added to the total if you do not reach the minimum amount required to waive them. For example, in Spain there are no shipping costs for orders over €150, while in Portugal the required amount is €1,500.

The order preparation and delivery period is 2 to 8 working days, depending on volume. Generally, there is a high probability that the order will be delivered within 48 hours of payment receipt, especially for shipments within the Iberian Peninsula. However, these times, always within the mentioned deadline, will depend on the delivery location and carrier availability.

Please note that the payment method may affect the time it takes to receive your order: PayPal or credit/debit card payments are immediate, while bank transfer or Sequra payments can take up to 24/48 hours. The order will always start being prepared once payment has been confirmed.

Due to logistical and stock rotation factors, as well as the availability of our warehouse staff, no product in our catalogue can be collected in person from our warehouses. All products will be shipped to the address provided by the customer.

At Tienda Solar you can receive your order at virtually any location in Europe, always taking into account the handling or shipping costs generated for each location.

Generally, for islands or archipelagos such as the Canary Islands, Balearic Islands, Madeira, Azores or territories such as Ceuta and Melilla, a personalised quote will be required to cover shipping costs to these locations as well as possible VAT exemptions. For this, contact the expert team at Tienda Solar through our contact page or by email at [email protected] and we will provide a quote tailored to your shipment.

We ship orders to Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden.

Tienda Solar is registered in the Intra-Community Operators Register. For this reason, if you are an authorised company or professional with a valid VIES number, you can place your order without VAT directly through our website. However, any individual wishing to place an order must pay the corresponding VAT for the country where the order is to be received.

At Tienda Solar we have a team of photovoltaic sector experts who offer free advice on technical queries, compatibility, installation tips, etc. Get in touch without obligation and put all your questions to our professionals through our contact page or at [email protected].

Tienda Solar is dedicated solely to the distribution of materials, with installation being the customer's sole responsibility. However, due to the relationships our team of experts may have with installers in different areas, there is a possibility that we can put you in touch with a trusted installer in your area. Whether for this reason or for technical questions related to the installation or configuration of the purchased material, do not hesitate to contact us.

Whether because the material you purchased is not what you needed or because it is not what you expected, do not worry: you have 15 days to return the material.

Contact our team as soon as possible to arrange the return of your products.

Yes, at Tienda Solar we offer the option to finance your purchases quickly and securely through SeQura. You can choose to split your payment into 3, 6, 12 or up to 18 months, or opt for the "Buy now, pay later" option. You will see the available options and instalment simulation during the payment process, before completing your order.

For your convenience, we accept the following payment methods securely:

1. Credit or debit card (Visa, MasterCard).
2. PayPal (may involve fees depending on the country).
3. Bank transfer (the order will be processed once we receive proof of payment or the balance is reflected in our account).
4. Financing with SeQura.

Bulky materials (such as pallets of solar panels or structures) are transported in heavy goods vehicles. If you live in a restricted access area, historic city centre or very narrow street, you must notify us before the shipment. The carrier will deliver the goods at street level at the nearest point where the truck can safely manoeuvre.

No. Under the regulations of heavy transport agencies, deliveries of bulky or palletised material (panels, large inverters, batteries) are made at street level or at the building entrance. The carrier is not obliged to carry the material up to floors, terraces or inside the home. Please make sure you have help moving the material on the day of receipt.

It is vital that you visually inspect the package at the time of delivery.

1. If the damage is obvious (for example, a solar panel with a broken glass), refuse the package and state the reason on the carrier's delivery note.
2. If the box has a dent but you wish to accept it, you must write on the delivery note: "Accepted with visible damage / Pending review".
3. You have a maximum period of 24/48 hours to notify us of any internal breakage at [email protected].

All our products come with the European legal warranty. As they are high-end technical components, many manufacturers offer extended commercial warranties (for example, 10 years on inverters, up to 25 years of production on solar panels and extensions on batteries). The specific conditions for each brand are detailed on each product page.

If you detect a technical fault in a device, our after-sales support department will handle the incident. You will need to write to us at [email protected] with your order number, the device's serial number and a description (or video) of the fault. We will coordinate with the manufacturer's official technical service to arrange repair or replacement as quickly as possible.