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Payment Methods

We offer the following forms of payment: 

  • Bank Wire
  • PayPal* If you have a PayPal account can use it to pay the amount of the order.
  • Credit and Debit Cards

 

*Payment by Paypal involves a commission of 3%.

 

Shipping Costs

Shipments are made through Courier Company.
Shipping costs are free from € 150  of order.

For orders less than € 150:

  • € 5.90 + VAT for orders up to 1 kg.
  • € 0.5 + VAT per additional kg to a maximum of € 39.90 plus VAT

Shipping costs are only for peninsula, for other locations please ask us in info@tienda-solar.es or through our contact.

 

Delivery

Delivery times range from 2 to 5 working days after confirmation of payment, depending on the territorial of the client and the volume of preparation thereof, but usually received in the following 48 hours from payment confirmation. These times are approximate and tienda-solar reserves the right to delay for issues outside the company. In any case always we try to shorten the maximum shipping deadlines to ensure rapid and efficient receipt of orders.

The fact that paid in advance does not require an order to complete the operation in case of fault out of the control of the company or stock breaking. In such cases it would proceed to the immediate return of the payment made. Additionally tienda-solar undertakes to try to compensate for the inconvenience caused to the customer by favorable terms for other purchases.

 

Warranty and Returns

If not satisfied with your purchase has a period of 15 days from the date of receipt thereof to execute their right of return.

To make a return the product must be in perfect condition and in its original packaging. Upon receipt of the return and checked the condition of the goods will proceed to refund the amount thereof by bank transfer.

Shipping costs of return are borne by the customer.

 

Data Protection

tienda-solar manages and maintains the file of its customers for the purpose of dealing with them. In no event shall provide any data to third parties. In compliance with the provisions of Law 15/1999 of 13 December on the protection of personal data, such as customer may at any time exercise their rights of access, rectification, cancellation and opposition, contacting us by mail to info@tienda-solar.es.